“Hold me now, it’s hard for me to say, I’m sorry” (With apologies to Barry Manilow)
By Dave Wallace
Why is saying “I’m sorry” to a client so hard to utter?
When you apologize, do you apologize for your apology?
Did you know that if you apologize incorrectly it can be fatal to your business?
If you’re in business, you’ve made mistakes. After all, we’re all human. So, you apologize. But, did you know that a poorly crafted apology can do more harm than good? Learning how to apologize is critical to your ongoing success, unless you’re the one business in the world that never makes a mistake!
In our time together, you’ll learn about a scientific theory called the “Service Recovery Paradox (SRP)”. You’ll learn the key elements of a business apology. And, most importantly, you’ll learn how to choreograph a business apology to maximize the SRP.
Register if you want to have your business apology prepared in advance!
ATTENDEE BONUS: Attendees to this workshop will be able to schedule a 1:1 meeting with me to discuss your sales challenges. It doesn’t have to be about business apologies, it could be about anything having to do with your sales/business development efforts. Special attendee pricing will be explained at the event.
MEET OUR EXPERT: DAVE WALLACE
Dave Wallace, our 1,800th Member. Four-time presenter, showing us how to say “I’m sorry” in business.
B2B sales are more complex than ever. Status quo bias is real and incredibly difficult to overcome. Storytelling is of paramount importance in sales. And businesses that focus their storytelling efforts on organizations that they can confidently define as an ideal customer increase their average sale size, decrease the length of their sales cycle, and increase their pipeline close rate. Translation: they increase revenue.
With 42+ years of experience, there isn’t much I haven’t seen, experienced, or had to deal with. I’ve been where you’ve been, felt what you’ve felt, and done what you’ve done.
I’m a proud graduate of the University of Notre Dame. In November 2017 I became an Amazon #1 Bestselling Author. My wife and I have two children, one grandchild, and an English Setter.
Outside of work, I’m a passionate cyclist, logging in excess of 7,000 miles per year and running a 300+ person cycling group. Cycling has taught me three important things that are directly applicable to my work: humility, tenacity, and teamwork.
CONTACT INFORMATION: DAVE WALLACE
ITINERARY, FRIDAY, FEBRUARY 28, 2020
9:15 – REGISTRATION & OPEN NETWORKING
11:00 – ENDS
BUT STICK AROUND! OPEN NETWORKING FOR ANOTHER FULL HOUR BEFORE OUR NEXT EVENT – OUR LUNCH & LEARN
Info & Separate RSVP for our Lunch & Learn at
WisOwners Lunch & Learn: Advance Stalled Sales
Friday, Feb 28, 2020, 11:00 AM
EXACTA Corporation 16595 W Bluemound Rd Brookfield, WI
13 Wisconsin Business Owners Attending
Advance Stalled Sales by Kelli Sample If you could close just 1 more sale each week, what would that mean to your business and income? Why do people get stalled in their decision to work with you? What do you have in common with those people that are stalled in their decision? Every business owner experiences time where it feels like everyone in th…
Mark Mullarky https://www.wisowners.com/members/mark-mullarky-mullarky-business-systems/
Mike Raber https://www.wisowners.com/members/mike-raber-micro-business-corporation/
Jamie Shibley https://www.theexpressory.com
Dave Walter https://www.TiteSpot.com
Jennifer Bartelt https://www.MainStreetFraming.com
Gerard I. “Jerry” Schritz https://www.intelegist.com
Gail Yaeger https://www.DoveCelebration.com
Ben Houle https://www.ButchersCatering.com
***SPEECHES MAY BE VIDEOTAPED or PHOTOGRAPHED***
Your attendance means you accept being shown on tape +/or in photos.
Be Prepared to create stronger networking connections. Be Prepared is not just the Boy Scout motto. It’s the way to get the most out of your networking efforts.
Whether you aim to do personal or professional networking, Meetup.com is a great site for enlarging your network. Here we’ll share a couple of tips to use at Meetup.com and other networking sites to help you make stronger networking connections.
Before you go to your networking event or Meetup, take a look at who else will be there. At meetup, just click on their names and you’ll be taken to the profiles of attendees. Make a list of two or three (or more) who you’d like to meet. Have a question or two in mind for when you meet them. Include “I noticed on your Member profile that your ideal prospect is “X” – can you tell me more about that? Or, your profile says you’re also a Member of “X” groups; how do you like them?
The first time I shared this tip with a member of Wisconsin Business Owners, just before a Meetup, she was looking at the list of attendees online and exclaimed, “Welcome, Theresa” as the new member who’d registered walked through the door. Theresa was pleasantly surprised to be so warmly greeted by name, and a light bulb clicked on for the member who greeted Theresa. Both got off to a strong start for the day.
There are a number of ways to create personalized, memorable and stronger networking connections. Ninety percent of success is showing up. Ninety percent of the remainder is your attitude once you show up!
In a tech-obsessed culture, it can be difficult to build genuine relationships with people, especially in the workplace. Robert Reffkin shares his tips and tricks for establishing authentic connections on the job.
Robert Reffkin is on a mission to help everyone find their place in the world.
Why you should listen
Robert Reffkin was inspired to enter the world of real estate by his mother, Ruth, a longtime agent who now proudly works at Compass, the real estate company Reffkin cofounded in 2012. After completing a bachelor’s at Columbia University in less than three years, Reffkin worked at McKinsey, Goldman Sachs and as a Fellow in the White House before returning to Columbia for his MBA. He ran 50 marathons in 50 states to raise $1 million dollars for charities — including for New York Needs You, the non-profit he founded to serve young people living below the poverty line who are the first in their families to go to college. Reffkin lives in Tribeca with his wife Benis and their three children.
Straight talk – constructive criticism – is welcome in the workplace and as a volunteer. As a matter of giving back, I did some community service organization volunteering. As my kids were growing up I did a fair share of volunteering. For my kids, whether for Scouts, Basketball, Baseball, Football or family outings, I figured that volunteering was a way to force myself to do the things with my kids that I wanted to do anyhow.
Whether as an employer, or a volunteer, a pet peeve of mine is the person who says, “someone, they asked me not to say who, didn’t like “x”.” The peeve is not with the messenger. My automatic responses are generally 1) what do you think? and 2) tell them if they have a concern, they should share it with me. I welcome constructive criticism. The way to deal with concerns is to make them explicit, to examine them, and to find resolution.
That matter of fact approach isn’t cold. It’s realistic. Complaining to someone who is not in a position to change what you’re complaining about is just complaining. Complaining to someone who is in a position to change what you’re complaining about – in as positive a manner as you can muster – is constructive criticism. Complaining in hopes of changing outcomes is the mature, thoughtful approach to take, in my opinion.
I was reminded of my pet peeve about (the lack of) constructive criticism when I saw the following TED for Work talk, The Secret to Giving Great Feedback.
Humans have been coming up with ways to give constructive criticism for centuries, but somehow we’re still pretty terrible at it. Cognitive psychologist LeeAnn Renniger shares a scientifically proven method for giving effective feedback.
As one of the Organizers of Wisconsin Business Owners, I welcome your constructive criticism. Use our contact page or call me…preferably after you’ve viewed the video above.
MIND FLIPPING –
Simple Steps to Renovating and Updating Your Mind, Business, and Life
By Rick Paddock
You’ve heard of house-flipping…try Mind-Flipping!
– Do you have an improvement “Wish List” for your business as you do for your home?
– Could your business “habits” use updating and improving?
– Are you ready to multiply the value of your business?
Just as the homes we live in become outdated, and in need of repair and renovation, so can our businesses. What part of your business is leaking profits? Any mold remediation needed to get your business looking and smelling it’s best? Whether it’s managing stress, feelings of overwhelm, lack of confidence, or any other thought, feeling or activity related to our business, our mindsets have the greatest impact, positively and negatively, on our bottom-line. Learn to direct and harness your mind, and your business and life will never be the same.
In this Mind Flipping presentation, discover how a mind-makeover is the fastest way to a business you’re proud to call your own. Hypnotist and Trainer Rick Paddock will share the power of the mind through demonstrations, stories, and strategies that you can use immediately to improve the results you see in your business and life. Learn to release life-long pests as well as those that only recently have snuck in through the cracks of your business foundation. Your best business and life is only a mind-flip away!
MEET OUR MIND-FLIPPING EXPERT: RICK PADDOCK:
Rick Paddock, presenter of Mind-Flipping
Rick Paddock is a Certified Hypnotist and Trainer with the International Certification Board of Clinical Hypnotherapists, is a member of the International Medical & Dental Hypnotherapy Association, is a Certified Coach and Meditation Instructor. In addition to presenting at Hypnothoughts Live, an annual conference in Las Vegas, NV and the 2018 Virtual Hypnosis Convention, Rick is the Producer and Host of the Mind Flipping podcast.
Rick sees clients privately and certifies hypnosis students in his New Berlin, Wisconsin office, as well as by telephone, or online. He is the author and producer of over 100 successful personal improvement products enjoyed by thousands, including books, audios & video programs.
On Veterans Day, we honor those who have served in our military.
Well-meaning people often confuse Veterans Day with two other holidays. Memorial Day honors those who died in service of their country. Armed Forces Day honors those who are presently serving.
If you want to “Thank A Vet”, this is the day!
2018 marks the centennial of Armistice Day – now known as Veterans Day
On November 11th, 1918, an armistice was signed ending hostilities, in effect ending World War I. In 1919, President Woodrow Wilson proclaimed November 11th the first commemoration of Armistice Day, honoring veterans of WWI. In 1954, when WWI “the war to end all wars”, had been followed by WWII and Korea, Congress changed Armistice Day to Veterans Day to honor all vets, not just those from WWI.
Milwaukee has a Veterans Day parade every year. This year the Milwaukee Vets Day parade is Saturday, November 10th at 11:00 am. The route goes East down Kilbourn Ave and ends up at the War Memorial on the lake. If you would like to attend and honor our veterans, details are here: https://honorourmilitary.us/
Mullarky Business Systems owner Mark Mullarky wrote and first published this post, and graciously gave permission for a number of others to share this message. Wisconsin Business Owners joins Mark to say thank you, to all of our American Veterans. We also join Mark in his “welcome home” to Sean Mullarky, coming home this month from his first deployment overseas.