“Hold me now, it’s hard for me to say, I’m sorry” (With apologies to Barry Manilow)
By Dave Wallace
Why is saying “I’m sorry” to a client so hard to utter?
When you apologize, do you apologize for your apology?
Did you know that if you apologize incorrectly it can be fatal to your business?
If you’re in business, you’ve made mistakes. After all, we’re all human. So, you apologize. But, did you know that a poorly crafted apology can do more harm than good? Learning how to apologize is critical to your ongoing success, unless you’re the one business in the world that never makes a mistake!
In our time together, you’ll learn about a scientific theory called the “Service Recovery Paradox (SRP)”. You’ll learn the key elements of a business apology. And, most importantly, you’ll learn how to choreograph a business apology to maximize the SRP.
Register if you want to have your business apology prepared in advance!
ATTENDEE BONUS: Attendees to this workshop will be able to schedule a 1:1 meeting with me to discuss your sales challenges. It doesn’t have to be about business apologies, it could be about anything having to do with your sales/business development efforts. Special attendee pricing will be explained at the event.
MEET OUR EXPERT: DAVE WALLACE
Dave Wallace, our 1,800th Member. Four-time presenter, showing us how to say “I’m sorry” in business.
B2B sales are more complex than ever. Status quo bias is real and incredibly difficult to overcome. Storytelling is of paramount importance in sales. And businesses that focus their storytelling efforts on organizations that they can confidently define as an ideal customer increase their average sale size, decrease the length of their sales cycle, and increase their pipeline close rate. Translation: they increase revenue.
With 42+ years of experience, there isn’t much I haven’t seen, experienced, or had to deal with. I’ve been where you’ve been, felt what you’ve felt, and done what you’ve done.
I’m a proud graduate of the University of Notre Dame. In November 2017 I became an Amazon #1 Bestselling Author. My wife and I have two children, one grandchild, and an English Setter.
Outside of work, I’m a passionate cyclist, logging in excess of 7,000 miles per year and running a 300+ person cycling group. Cycling has taught me three important things that are directly applicable to my work: humility, tenacity, and teamwork.
CONTACT INFORMATION: DAVE WALLACE
Dave Wallace
(414) 375-0253
ITINERARY, FRIDAY, FEBRUARY 28, 2020
9:15 – REGISTRATION & OPEN NETWORKING
9:30 PRESENTATION
11:00 – ENDS
BUT STICK AROUND! OPEN NETWORKING FOR ANOTHER FULL HOUR BEFORE OUR NEXT EVENT – OUR LUNCH & LEARN
Info & Separate RSVP for our Lunch & Learn at
WisOwners Lunch & Learn: Advance Stalled Sales
Friday, Feb 28, 2020, 11:00 AM
EXACTA Corporation 16595 W Bluemound Rd Brookfield, WI
13 Wisconsin Business Owners Attending
Advance Stalled Sales by Kelli Sample If you could close just 1 more sale each week, what would that mean to your business and income? Why do people get stalled in their decision to work with you? What do you have in common with those people that are stalled in their decision? Every business owner experiences time where it feels like everyone in th…
Mark Mullarky https://www.wisowners.com/members/mark-mullarky-mullarky-business-systems/
Mike Raber https://www.wisowners.com/members/mike-raber-micro-business-corporation/
Sponsors:
Jamie Shibley https://www.theexpressory.com
Dave Walter https://www.TiteSpot.com
Jennifer Bartelt https://www.MainStreetFraming.com
Gerard I. “Jerry” Schritz https://www.intelegist.com
Gail Yaeger https://www.DoveCelebration.com
Ben Houle https://www.ButchersCatering.com
***SPEECHES MAY BE VIDEOTAPED or PHOTOGRAPHED***
Your attendance means you accept being shown on tape +/or in photos.
Wisconsin Business Owners provides us all with the opportunity to talk with everyone!
FAST-PITCH SPEED NETWORKING 2020 TO START YOUR YEAR OFF RIGHT!
Practice your “elevator speech” because you’ll want to have time to share, and to listen, to 30-second commercials…as many as 20++…at this event! Practice listening, too…so you can hit that pitch out of the park!
Speed Networking 2020 – FastPitch Networking – aka “Business Speed Dating” – image by Steven Pisano at Flickr
We’ll be starting promptly at 9:15, so get there early to register and to enjoy the coffee (and Danish and Juice and Water) bar.
9AM Confirmation of online registration and organizing attendees into groups.
Attendees will be in Group A or B.
Group A will be on one side of the tables. Group B on the other.
Starting at 9:15am, you’ll have just over 4 minutes to:
A) Give your 30-second commercial
B) Give your 30-second commercial
A) Ask questions
B) Answer questions and ask your own
A) Answer Questions
A+B) Decide if you’d like to pursue a deeper one-on-one another time (or perhaps sit together if / when you stay for our Lunch & Learn).
All the “A” people get up, move one chair to the right, and we start again!
We’re hoping to get each of us together with as many as 20+ other people for a great, personal exchange of ideas and info in two hours, plus networking time before and for an hour after the Event!
***Come Join Us!***
Click on the “I’m going” button to start your registration now.
You will be able to network with other authentic relationship builders. Bring plenty of business cards and brochures to share!
***ITINERARY Friday, January 31, 2020***
9am – MEET AND GREET/Confirm and Organize Groups
9:15 Speed-networking begins!
11:00 – ENDS
BUT STICK AROUND! OPEN NETWORKING FOR ANOTHER FULL HOUR BEFORE OUR NEXT EVENT – OUR LUNCH & LEARN, FEATURING A DYNAMIC DUO OF SPEAKERS
***YOU MAY BE VIDEOTAPED or PHOTOGRAPHED AT OUR EVENTS***
Your attendance at Wisconsin Business Owners means you may be shown on tape…and you’re okay with that!
Please contact Keith or Maggie (“Contact the Organizers” button) with suggestions or questions, anytime.
***SPEECHES MAY BE VIDEOTAPED or PHOTOGRAPHED***
Your attendance means you accept being shown on tape +/or in photos.
Regards,
Keith Klein
Owner, OnYourMark, LLC https://www.OnYourMark.com
Organizer, Wisconsin Business Owners https://www.WisOwners.com < Register & Create Your Free Profile today
Author, WebForging,
A Practical Guide to the Art of Forging Your Web Presence
Phone: 262-853-7900
Generational Shift – What Does it Mean to Your Business?
By Brad Herda
Generational shift – we have all heard the news stories, media reports, and have our own experiences and biases for every generation. The issue is no matter what you think as a Business owner, the generational shift will impact you and your business.
It will not matter if you are the CEO of a Fortune 500 company or a Small Business with no employees. The shift in the market will impact you. So, the question is what does this mean for your business?
In this interactive workshop we will look at the 6 generations in the workforce through your experiences. Work to create impactful understanding of each generations needs and desires through your words. We will then work to understand the dynamics of communication across the generations. If you have employees, 1099’s or strategic business partners, knowing how to better communicate across generations will be a critical component to your business’s success.
At the conclusion of our event we will have created an opportunity for looking at your employees and business partners in a different light. As an avid golfer the following is so true “A bad attitude is worse than a bad swing.” — Payne Stewart. We need to ensure we have the proper attitude for every generation we work with.
Brad Herda, Presenting Generational Shift
MEET OUR EXPERT: BRAD HERDA
Brad Herda is a Certified FocalPoint Business Coach and has spent his life learning how things work including people. He has over 200 hours of behavioral and communication training from Northwest Partners Inc. while with Bucyrus International. Brad has been required to build teams, develop suppliers, and be part of one of Caterpillar’s largest integrations after the acquisition of Bucyrus in 2011. At the root of all his success has been communication and being aware of other’s perspectives. He has been a FIRST Robotics Mentor at Sussex Hamilton for 8 years and has seen how communication has changed across generations firsthand. Communication is one of the foundational elements Brad works on his client with as it is foundational to an origination’s culture and setting up expectations and accountability.
Come Join Us!***
RSVP at https://www.meetup.com/wisconsin-business-owners/events/265157113/
Click on the “I’m going box” to register now.
You’ll reserve your seat to network with other authentic relationship builders. Bring plenty of business cards and brochures to share!
***ITINERARY Friday, Oct 25, 2019***
9:00 Registration & Open Networking. Full Coffee Bar, including juice, water and bakery included
9:30 Presentation by Brad Herda
11:00 Open Networking for an hour, followed by our
Lunch & Learn at Noon:
Learn how the new tax laws impact Your Business
register separately at https://www.meetup.com/wisconsin-business-owners/events/265155447/
“Business Speed Dating” ~ Welcome to Fast Pitch Networking, Wisconsin.
Here’s your opportunity to talk with everyone!
Practice your “elevator speech” because you’ll want to have time to share, and to listen, to 30-second commercials…as many as 20++…at this event! Practice listening, too…so you can hit that pitch out of the park!
We’ll be starting promptly at 9, so get there early to register and to enjoy the Coffee (and Danish and Juice and Water) bar.
***ITINERARY for Wisconsin Networking, Friday, April 26th, 2019***
8:30 AM REGISTRATION: CHECK-IN (detailed directions and free parking instructions at Meetup.com where you RSVP)
9 AM Three minute introduction of our Hosts, Dennis Hill, Ph.D., and Wendy Frausto, both of EXACTA Corporation.
9:03 The fastpitch Wisconsin Networking begins!
Attendees will be in Group A or B.Group A will be on one side of the tables. Group B on the other.
Starting at 9:03, you’ll have 4 minutes to:
A) Give your 30-second commercial
B) Give your 30-second commercial
A) Ask questions
B) Answer questions and ask your own
A) Answer Questions A+B) Decide if you’d like to pursue a deeper one-on-one another time. We encourage 1:1 meetings between our Meetup events for more Wisconsin Networking.
If appropriate and agreed upon, set up multiple follow-ups!
All the “A” people get up, move one chair to the right, and we start again!
We’re aiming to get each of us together with as many as 20 or 25+ other people for a great, personal exchange of ideas and info in two hours, plus networking time before the event and any arrangements to enjoy one-on-one meetings after our Wisconsin networking meetup!
Author of WebForging, A Practical Guide to the Art of Forging Your Web Presence https://WebForging.com This 242-page guide is written in non-geek speak especially for small business owners. Copies are available for half off ($20) if Keith signs yours at the event!
We aim to extend the value of the enhanced relationships built in our Wisconsin Business Owners Group, in person and online. Extend the value of your deepening relationships with our LinkedIn Wisconsin Business Owners Group.
AI & Voice Assistants: The Future of Marketing
By Nick Myers
-What exactly is AI and how does it work?
-How is voice technology reshaping how brands engage with customers?
-How will voice assistants change the way we search for information and review content?
It is almost impossible to not have heard about how AI and voice assistant tech is/will be changing everything. The way that organizations and businesses communicate and interact with their customers is entering a new paradigm shift. Organizations must be aware and learn how to adapt to these rapid advances in technology to go where their customers will ultimately be going; voice and the internet.
During our time together, I’ll share a variety of things. First, I will cover a high-level overview of what makes AI tick, and how it ultimately is responsible for voice assistant tech. I will also go over some case studies of different organizations that have used voice technology to connect with their customers, and how organizations can expect the way that they interact with their audiences to substantially change.
If you are interested in the future of one-to-one customer engagement, then join us and learn what AI and voice assistant tech will mean for your business.
MEET OUR EXPERT – Nick Myers
Nick Myers presents: AI & Voice Assistants: The Future of Marketing
Nick Myers is the owner, founder, and Creative Director of RedFox Creative in Madison, Wisconsin. RedFox Creative is an innovative digital and experiential marketing consulting agency that focuses on integrating new technology with digital marketing tactics to help brands engage with their audiences in unforgettable ways.
Nick has embraced his status as a “Millennial Marketer,” and at the age of 23, has become an expert in digital marketing strategy, social media, and leveraging technologies like 360° Video and Voice Assistants to tell stories and create new experiences for people. Nick has also recently begun producing content and videos for LinkedIn to share his knowledge and experiences, and to help others in identifying their passion.
In his free time, you won’t find Nick drinking wine and eating avocado toast. Instead, Nick is constantly on the go and enjoys meeting new people, speaking, and learning from other industry professionals. Nick also enjoys spending time with his family and close friends, reading, playing the occasional PlayStation 4 game, checking out new local restaurants, and traveling as much as he can.
Nick Myer’s Contact Information:
Site: Red Fox Creative https://redfoxcreate.com/
Email: nickm (at) redfoxcreate (dot) com
Phone: 630-414-1117
Come Join Us!*** RSVP at https://www.meetup.com/wisconsin-business-owners/events/258482902/
Click on the “I’m going box” to register now.
You’ll reserve your seat to network with other authentic relationship builders. Bring plenty of business cards and brochures to share!
***ITINERARY Friday, February 22, 2019***
9:15 Registration & Open Networking
9:30 Presentation by Nick Myers
10:45 Open Networking
***SPEECHES MAY BE VIDEOTAPED or PHOTOGRAPHED***
Your attendance means you accept being shown on tape.
FAST PITCH NETWORKING – aka “Business Speed Dating” – TO START 2019 OFF RIGHT!
“Business Speed Dating” ~ Welcome to 2019!
FastPitch Networking – aka “Business Speed Dating” – image by Steven Pisano at Flickr
Wisconsin Business Owners provides us all with the opportunity to talk with everyone!
Practice your “elevator speech” because you’ll want to have time to share, and to listen, to 30-second commercials…as many as 20++…at this event! Practice listening, too…so you can hit that pitch out of the park!
We’ll be starting promptly at 9, so get there early to register and to enjoy the coffee (and Danish and Juice and Water) bar.
8:30 AM REGISTRATION: REGISTER ONLINE, CONFIRM OUTSIDE THE BANQUET ROOM from 8:30a
9 AM Attendees will be in Group A or B.
Group A will be on one side of the tables. Group B on the other.
Starting at 9, you’ll have just over 4 minutes to:
A) Give your 30-second commercial
B) Give your 30-second commercial
A) Ask questions
B) Answer questions and ask your own
A) Answer Questions
A+B) Decide if you’d like to pursue a deeper one-on-one another time (or perhaps sit together if / when you stay for our Lunch & Learn).
All the “A” people get up, move one chair to the right, and we start again!
We’re hoping to get each of us together with as many as 20+ other people for a great, personal exchange of ideas and info in two hours, plus networking time before and for an hour after the Event!
Author of WebForging, A Practical Guide to the Art of Forging Your Web Presence https://WebForging.com This 242-page guide is written in non-geek speak especially for small business owners. Copies are available for half off ($20) if Keith signs yours at the event!
We aim to extend the value of the enhanced relationships built in our Wisconsin Business Owners Group, in person and online. Extend the value of your deepening relationships with our LinkedIn Wisconsin Business Owners Group.
