WisOwners Morning Special: A Proper Business “I’m Sorry”

“Hold me now, it’s hard for me to say, I’m sorry” (With apologies to Barry Manilow)
By Dave Wallace

Why is saying “I’m sorry” to a client so hard to utter?

When you apologize, do you apologize for your apology?

Did you know that if you apologize incorrectly it can be fatal to your business?

If you’re in business, you’ve made mistakes. After all, we’re all human. So, you apologize. But, did you know that a poorly crafted apology can do more harm than good? Learning how to apologize is critical to your ongoing success, unless you’re the one business in the world that never makes a mistake!

In our time together, you’ll learn about a scientific theory called the “Service Recovery Paradox (SRP)”.   You’ll learn the key elements of a business apology. And, most importantly, you’ll learn how to choreograph a business apology to maximize the SRP.

Register if you want to have your business apology prepared in advance!

ATTENDEE BONUS: Attendees to this workshop will be able to schedule a 1:1 meeting with me to discuss your sales challenges. It doesn’t have to be about business apologies, it could be about anything having to do with your sales/business development efforts. Special attendee pricing will be explained at the event.

MEET OUR EXPERT: DAVE WALLACE

Dave Wallace, our 1,800th Member, part of our Wisconsin Membership Growth. Sharing how to say "I'm Sorry" in business.

Dave Wallace, our 1,800th Member. Four-time presenter, showing us how to say “I’m sorry” in business.

B2B sales are more complex than ever. Status quo bias is real and incredibly difficult to overcome. Storytelling is of paramount importance in sales. And businesses that focus their storytelling efforts on organizations that they can confidently define as an ideal customer increase their average sale size, decrease the length of their sales cycle, and increase their pipeline close rate. Translation: they increase revenue.

With 42+ years of experience, there isn’t much I haven’t seen, experienced, or had to deal with. I’ve been where you’ve been, felt what you’ve felt, and done what you’ve done.

I’m a proud graduate of the University of Notre Dame. In November 2017 I became an Amazon #1 Bestselling Author. My wife and I have two children, one grandchild, and an English Setter.

Outside of work, I’m a passionate cyclist, logging in excess of 7,000 miles per year and running a 300+ person cycling group. Cycling has taught me three important things that are directly applicable to my work: humility, tenacity, and teamwork.

CONTACT INFORMATION: DAVE WALLACE
Dave Wallace
(414) 375-0253
davewallace@bayridgeconsultinggroup.com

Detailed Info, Directions and RSVP at:
https://www.meetup.com/wisconsin-business-owners/events/268523112/

ITINERARY, FRIDAY, FEBRUARY 28, 2020
9:15 – REGISTRATION & OPEN NETWORKING
9:30 PRESENTATION
11:00 – ENDS
BUT STICK AROUND! OPEN NETWORKING FOR ANOTHER FULL HOUR BEFORE OUR NEXT EVENT – OUR LUNCH & LEARN
Info & Separate RSVP for our Lunch & Learn at

WisOwners Lunch & Learn: Advance Stalled Sales

Friday, Feb 28, 2020, 11:00 AM

EXACTA Corporation
16595 W Bluemound Rd Brookfield, WI

13 Wisconsin Business Owners Attending

Advance Stalled Sales by Kelli Sample If you could close just 1 more sale each week, what would that mean to your business and income? Why do people get stalled in their decision to work with you? What do you have in common with those people that are stalled in their decision? Every business owner experiences time where it feels like everyone in th…

Check out this Meetup →

***YOU MAY BE VIDEOTAPED or PHOTOGRAPHED AT OUR EVENTS***
Your attendance means you may be shown on tape…and you’re okay with that!

Please contact “Contact the Organizers” with suggestions or questions, anytime.

MEET OUR ORGANIZERS & SPONSORS:

Thanks to our Organizers & Sponsors:

Tamara Burkett https://www.wisowners.com/members/tamara-burkett-selassie-enterprise/

Maggie Mongan https://www.WisOwners.com/members/maggie-mongan-brilliant-breakthroughs-inc/

Mark Mullarky https://www.wisowners.com/members/mark-mullarky-mullarky-business-systems/

Mike Raber https://www.wisowners.com/members/mike-raber-micro-business-corporation/

Sponsors:

Jamie Shibley https://www.theexpressory.com
Dave Walter https://www.TiteSpot.com
Jennifer Bartelt https://www.MainStreetFraming.com
Gerard I. “Jerry” Schritz https://www.intelegist.com
Gail Yaeger https://www.DoveCelebration.com
Ben Houle https://www.ButchersCatering.com

***SPEECHES MAY BE VIDEOTAPED or PHOTOGRAPHED***
Your attendance means you accept being shown on tape +/or in photos.

Come, Join Us!   Detailed Info, Directions and RSVP at:
https://www.meetup.com/wisconsin-business-owners/events/268523112/

Regards,
Keith Klein
https://www.wisowners.com/members/keith-klein-onyourmark-llc/
262-853-7900
https://www.WisOwners.com < Register & Create Your Free Profile today
Author, WebForging,

WisOwners Morning Session – Your Answer to the Million Dollar Customer Question

Learn the Answer to the Million Dollar Customer Question
By Dave Wallace

Learn the Answer to the Million Dollar Customer Question

“Why do we do business together?”

“What is the profile of your ideal customer?”

“What value do your customers get from your product, solution, or service?”

Doing business in 2018 is more complex than ever. Small businesses that understand who their ideal customer is and focus their energy on only those customers increase their average sale size, decrease the length of their sales cycle, and close more of their opportunities. In other words, they increase revenue.

In our session, we’ll explore what it means to define your ideal customer and how to understand why your customers are your customers. Participants will leave the session with tangible, immediately actionable, ideas about how to capture this information. They will also learn that the time to take action is now – as Marshall Goldsmith said: “What got you here won’t get you there.”

If you are interested in finding, closing, serving, retaining, and expanding your ideal customer so you can improve your revenue, streamline your sales process, and amplify your top line, join us.

RSVP for this Special Morning Session at https://www.meetup.com/wisconsin-business-owners/events/247425591/

MEET OUR EXPERT: Dave Wallace

Picture of presenter, Dave Wallace, who helps you answer the Million Dollar Customer Question

Dave Wallace helps you answer the Million Dollar Customer Question

Dave Wallace has over 40 – yep 40 – years’ experience in all aspects of business development, from being an individual contributor to leading a team. He’s also a student of sales. He’s achieved certifications in: Strategic Selling, Covey Selling, Solution Selling, Challenger Sales, Sales Baseline, and Selling to Zebras. He has taken the best of all of these methods and melted them into a simple, yet effective approach to sales.

He has sold to Johnson & Johnson, American Express, Corning, Safeway Foods, Northwestern Mutual, American Family Insurance, CUNA Mutual, Rockwell, Johnson Controls and Kohl’s, to name just a few.

He founded Bay Ridge Consulting Group in 2016 and works with a variety of clients around the country helping them get the most out of their sales efforts.

When “off the clock”, Dave is an avid bike rider. He manages the cycling group of over 300 members; Ride MKE. He rides about 8,000 miles per year and has completed many 100 and 200 mile (in a day or two) rides.

Dave is a husband, father, grandfather, a very proud graduate of the University of Notre Dame, and an Amazon #1 bestselling author.

CONTACT INFORMATION

Dave Wallace
Bay Ridge Consulting Group, LLC
Whitefish Bay, WI 53217
(414) 375-0253
davewallace (at) bayridgeconsultinggroup (dot) com

*Come Join Us! Click on the “I’m going” button to start your registration now.  Learn to get the million dollar customer when you have the answer to the million dollar customer question!

Click on the “I’m going box” to start your registration now.

You will be able to reserve your seat to network with other authentic relationship builders. Bring plenty of business cards and brochures to share!

***ITINERARY Friday, February 23, 2018***

9:30 – INTERACTIVE WORKSHOP (we will start promptly)

11:00 – OPEN NETWORKING FOR 1 FULL HOUR

***SPEECHES MAY BE VIDEOTAPED or PHOTOGRAPHED***

Your attendance at Wisconsin Business Owners means you may be shown on tape…and you’re okay with that!

Please contact Keith or Maggie with suggestions or questions.

Join us – RSVP for this Special Morning Session now at https://www.meetup.com/wisconsin-business-owners/events/247425591/

Please RSVP separately for the Lunch & Learn that follows at:
https://www.meetup.com/wisconsin-business-owners/events/247739688/

Should be a GREAT Day for Business Owners and Sales Professionals!

MEET OUR SPONSORS & ORGANIZERS:

Earl Smith ( https://www.linkedin.com/in/earl-smith-64586641 ), Consultant / Legal Shield

Stacy Kaat of Stacy Kaat Photography ( http://www.StacyKaat.com )
She makes YOU look like a million!

Mark Mullarky of Mullarky Business Systems! From 1-50 PCs, Mark is your man for Computers and Computer Networks. Learn more at http://www.MBSWI.com

Maggie Mongan of Brilliant Breakthroughs, Inc. Rocks!
Check out over 900 blog posts to simplify your business success
https://www.BrilliantBreakthroughs.com

Ron Chandler of Summit Investment Management, Ltd.
http://www.suminvest.com

Tamara Burkett of Tamara Burkett
Learn how to build lasting business relationships
https://www.TamaraBurkett.com

— Thank you to our Organizers! —

Our newest Sponsor, a WisOwners regular, is Jamie at http://www.TheCardcierge.com ~ offering busy professionals a convenient greeting card service to make sure they are prepared for every special occasion. Tell us what you need and we curate beautiful handmade cards to match.

Jennifer at http://www.MainStreetFraming.com in Lannon – Frame Your Awesomeness!

Gail Yaeger, Chief Flight Attendant at https://www.DoveCelebration.com

Gerard I. “Jerry” Schritz, Phone and Public Address Design, Sales, Installation & Repair at https://www.Intelegist.com (https://www.intelegist.com/)

Nathan Klein is a great source for Lawn Care & Landscaping services
Find him at http://www.PatriotLCL.com

And get your barbeque on with Ben Houle of http://www.ButchersCatering.com !

—-Thank you to our sponsors!—-

You can always get in touch with Maggie & me through the

“Contact Organizer” link on Meetup:

http://www.meetup.com/wisconsin-business-owners/suggestion/

OUR MAIN SITE, BESIDE MEETUP, IS AT WisOwners.com (http://www.WisOwners.com) !

Join us – RSVP for this Special Morning Session now at https://www.meetup.com/wisconsin-business-owners/events/247425591/

Please RSVP separately for the Lunch & Learn that follows at:
https://www.meetup.com/wisconsin-business-owners/events/247739688/

Regards,
Keith Klein
Organizer, Wisconsin Business Owners
Owner, OnYourMark, LLC
http://www.OnYourMark.com
Google Phone: 262-820-8201

Author of WebForging, A Practical Guide to the Art of Forging Your Web Presence
http://WebForging.com This 242 page guide is written in non-geek speak especially for small business owners. Copies are available for $20 if Keith signs yours at the event!

p.s.: Link up with us on LinkedIn ~
https://www.linkedin.com/groups?home=&gid=1795298

Our focus moving forward is to extend the value of the enhanced relationships engendered in our Wisconsin Business Owners Group, in person and online. Extend the value of your deepening relationships at our LinkedIn Wisconsin Business Owners Group.

Find and follow (and re-tweet) us @WisOwners at Twitter (https://www.Twitter.com/WisOwners)!

Like us on Facebook at
https://www.facebook.com/Wisconsin-Business-Owners-170246793991/

Add us to your Circles at Google Plus:
https://plus.google.com/+Wisowners-meetup/

Dave Wallace, Bay Ridge Consulting Group, Member #1,800

Dave Wallace, Bay Ridge Consulting Group, Member #1,800

Dave Wallace became WisOwners Member #1,800 on May 19th, and attended Mark Mullarky’s Lunch & Learn presentation on Computer Security the last Friday in May. 

Meetup.com is a great site.  Unlike most websites with the goal of making everything easier to do online, Meetup.com makes it easier for people to meet IRL – In Real Life.  Meetup.com makes it easy for your to find people with similar interests, whether personal or professional, and to get together with those like-minded folks.  

I recently attended a weekend-long workshop with half of our Wisconsin Business Owners Organizers and about a half dozen of our Members in attendance.  Dave Wallace and I were seated next to one another for most of the sessions.  It was, indeed a pleasure to get to know him.  (We’re both proud grandfathers!)  I might never have had that opportunity were it not for our meeting at a Wisconsin Business Owners Lunch & Learn.

Following is a ‘copy and paste’ of Dave’s info from his Meetup.com page at https://www.meetup.com/wisconsin-business-owners/members/227921710/

Dave Wallace, our 1,800th Member, part of our Wisconsin Membership Growth.

Dave Wallace, our 1,800th Member.

David Wallace

Location:

BrookfieldWI 
Hometown: Whitefish Bay

Member since:  May 19, 2017

Has attended:  2 Meetups

Your business name:  Bay Ridge Consulting Group, LLC

Business to Business sales are more complex than ever. Small businesses that understand who their ideal customer is, and focus their energy on only those customers, will increase their average sale size, decrease the length of their sales cycle, and increase their pipeline close rate.  Translation: they increase revenue. Using proven processes and methods, along with 40 years’ experience in business development, Bay Ridge Consulting Group helps small businesses improve their sales effectiveness and efficiency so they can find, close, serve, retain, and expand their ideal customers. We help your sales team become sales superstars.

What geographic area(s) do you cover?

Primarily the Great Lakes region. National for the right opportunity (see ideal prospect description below).

Who is your ideal prospect?

A B2B organization with a sales staff of between 3 – 12, selling complex solutions, and, most importantly, willing to embrace the efforts necessary to affect transformational change in how they approach their sales function.

What is your web address?  www.BayRidgeConsultingGroup.com

Introduction  Founder | Principal of Bay Ridge Consulting Group

Our Members are serious, talented professionals.  We genuinely enjoy lunching, learning, and developing relationships with other business owners in a professional, yet personable environment. 

Come join us!  Register (FREE) at https://www.meetup.com/wisconsin-business-owners/

Keith Klein, Wisconsin Business OwnersRegards,
Keith Klein
Organizer
Wisconsin Business Owners